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Question 1 / 8

Customer Information

Question 2 / 8

Overall

How would you rate services at the Advario Terminals LLC, Oman based on the following criteria?

Very Dissatisfied

Dissatisfied

Neutral

Very Satisfied

a. Health, Safety & Environment awareness

b. Customer service

c. Efficiency of operations

d. Availability of infrastructure

e. Accounting interactions

f. Professionalism & overall service level

g. How likely are you to recommend 'Advario Terminals LLC' for storage and handling of your bulk liquids?

1

2

3

4

5

6

7

8

9

10

Question 3 / 8

Your terminal selection criteria

Please rate the following when deciding upon your potential storage provider:

Irrelevant

Less Important

Neutral

Vital

a. Location within the Arabian Peninsula

b. Pipeline integration with facilities within the industrial complex

c. Cost of services

d. Tank size flexibility and availability of adequate infrastructure

e. Deep water jetties

f. Adequate trucking loading facilities

g. HSSE & Incidents track record

h.Blending & Additivation options

i.Global reputation and network of terminals

Question 4 / 8

Our Commercial Team

Please rate the performance of our Commercial team on the following parameters:

Needs Improvement

Adequate

Good

Excellent

Delightful

N/A

a.Ease of access

b.Know-how & Competence

c.Customer Centricity

d.Response time

e.Visit frequency

f. Please feel free to comment on any other areas that you feel require an improvement:

Question 5 / 8

Our Operations

Please grade our performance in the handling of your operational needs:

Never True

Seldom True

Sometimes True

Usually True

Always True

N/A

a.Flexibility in accommodating change of plans

b.Minimal pilotage delays in berthing & de-berthing

c.Prompt availability of jetties

d.Prompt commencement of cargo operations upon readiness

e.Industry standard pumping rates

f.Acceptable product gains & losses

g.Well maintained equipment resulting in minimal breakdowns

h.Prompt notification of any unexpected incidents

i.Low truck rack congestion

j.Low truck waiting times before and after cargo operations

k.Accurate & relevant post-ops documentation

l. Any suggestions for improvement:

Question 6 / 8

Operating Performance

a. As a valued customer of Advario Oman, rate the effectiveness of our starting operation.

1

2

3

4

5

6

7

8

9

10

b. How often do you experience delays in your operation activities?

Rarely

Sometimes

Never

c. Rate the competency level of our operating performance compared to other terminals

1

2

3

4

5

6

7

8

9

10

d.What are your biggest challenges with Advario operations? Do you have any recommendations for serving you better?

Question 7 / 8

Our Customer Service Department

Please rate the performance of our CSD team on the following parameters:

Needs Improvement

Adequate

Good

Excellent

Delightful

a.Courtesy & Friendliness

b.Within easy reach 24x7x365

c.Efficiency in responding to queries

d.Clarity in communications

e.Know how & competence

f.Proactiveness - thinks for you

g.Accuracy & quality of periodic reporting

h.Promptness in providing updates and feedback on on-going operations

i.If you could change something about our CSD team, what would it be?

Question 8 / 8

Comparing with our Peers

Please respond in this section if you have experienced or are aware of other regional providers of similar services.

Lower

Similar

Higher

a.Storage Fees

b.Additional services rates

c.Average time a vessel spends @ ADO

d.Average time a truck spends @ ADO

e.Jetty congestion

f.Truck Gantry congestion

g.Overall efficiency